Refund policy

Refund & Return Policy

Last updated: August 16, 2026

At Starban, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return under this policy, please contact us as soon as possible after receiving your order.

Returns

To request a return, please contact our customer support team and provide:

  • Your order number

  • Your name

  • Details of the issue

  • Photos or videos of the product, where applicable

Products must generally be returned in their original condition, with original packaging and accessories where applicable.

Some products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Damaged or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible. We may request photographs or other information to verify the issue.

If the claim is approved, we may offer a replacement, exchange, refund, or another appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued through the applicable payment method where possible. The time required for the refund to appear in your account may depend on your payment provider or bank.

Non-Returnable Items

Certain products may be excluded from returns, including products that:

  • Have been used or damaged after delivery

  • Are personalized or made specifically for the customer

  • Cannot reasonably be returned for hygiene or safety reasons

  • Are otherwise excluded under applicable law

Exchanges

Where applicable, we may offer an exchange for eligible products. Availability of replacement products may affect whether an exchange can be provided.

Cancellation

If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For return, refund, exchange, or cancellation requests, please contact Starban through our Contact Us page and include your order number and relevant details.